Terms of Sales
1. Object
The general conditions of sale described below detail the rights and obligations of the BELOVEDAY company and of its Customers in the context of the sale of decorative items. The fact that the Customer places an order with BELOVEDAY implies full and unreserved acceptance of these general conditions of sale.
BELOVEDAY is an individual company registered with the RCS of Cannes under the number 900 317 074.
SIRET number: 900 317 074 00012
The head office is located at 12 avenue Fragonard, 06400 Cannes.
BELOVEDAY reserves the right to modify its general conditions of sale. In the event of a dispute, only the general conditions of sale corresponding to the date of purchase will be taken into account.
2. Product presentation
The characteristics of the products offered for sale are set out in a description on each product sheet on the BELOVEDAY site. Descriptions and photographs do not enter into the contractual field. Despite the care taken in drafting the product descriptions, errors which do not depend solely on the BELOVEDAY company are likely to be present in the descriptions. Consequently, the responsibility of the BELOVEDAY company cannot be engaged. All descriptive texts and certain images presented on the BELOVEDAY site are reserved, for the whole world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.
3. The order
BELOVEDAY products are only available for order on the site https://www.beloveday.com. In order to guarantee the correct delivery of the order, the Customer agrees to provide his exact contact details. Before validating his order, the Customer must verify the information entered in order to avoid possible errors.
Once the order has been validated, the Customer receives an order validation and payment notification by email.
BELOVEDAY undertakes to supply the items ordered within the limits of available stocks. If the item ordered cannot be supplied following an out of stock at one of the suppliers, BELOVEDAY will inform the Customer by email of the cancellation of his order and of its refund. No penalty can be requested by the Customer.
BELOVEDAY reserves the right to verify the identity of the buyer and to ask him to provide supporting documents such as a valid identity document and proof of address of less than three months, within 72 hours, under penalty of cancellation of the order.
In the event of a dispute with a Customer, BELOVEDAY reserves the right to cancel an order.
The BELOVEDAY company is exempt from any liability in the total or partial non-performance resulting from an act of God such as total or partial strikes, lock-out, floods, fires, attacks, acts of public authority, prefectural decree disturbing the exploitation, hostilities, war, natural disaster, health crisis and more generally any other disaster and ban.
4. Product prices and payment
a) Product prices
The prices displayed on the online store of the BELOVEDAY site are inclusive of all taxes (all taxes included), excluding shipping costs. BELOVEDAY reserves the right to modify its prices at any time but the price invoiced to the Customer remains that indicated during the validation of the order.
BELOVEDAY is not held responsible for any customs charges applied to the Customer for any delivery outside mainland France. The Customer domiciled in a country outside mainland France is required to find out for himself the possible customs charges to be expected before validating his order and its delivery method.
b) Rules
Payment is due in full upon validation of the order. Once the order has been paid, the Customer will receive a payment confirmation notification by email. The validation of the order implies the preparation of the articles within the limit of available stocks. If one of the items in the order turns out to be out of stock, the Customer will obtain a refund for this item (s).
The Customer has the option of paying for their order securely by credit card or PayPal.
5. Delivery
The delivery costs are calculated automatically according to the location of the Customer, the selected delivery method, the dimensions and the total weight of the product (s) which constitute the order. BELOVEDAY bears 50% of the amount of delivery costs to mainland France and the Customer only pays the remaining 50% when confirming the order.
BELOVEDAY offers delivery in mainland France for any order for an amount exceeding 60 euros of purchase.
Once the order has been validated and received by the logistics department, the order is prepared for delivery to the Customer. The Customer will be kept informed by email of the delivery times and will be able to follow the status of his order by clicking on the link received by email.
Two delivery methods are offered in mainland France by BELOVEDAY, Colissimo and Mondial Relay. Depending on the location of the Customer and the weight of the package, other delivery methods may be offered.
If the Customer chooses relay point delivery with Mondial Relay but the selected collection point refuses the package at the time of delivery or is closed, the package will be delivered to the nearest relay point, causing a possible additional delay. BELOVEDAY cannot be held responsible for this additional period.
Any order placed before 12 noon will be sent to the Customer domiciled in mainland France the same day. With Colissimo, the delivery time is 48 hours and with Mondial Relay, the delivery time is 48 to 72 hours. For other countries, delivery times may vary and are understood to be working days. The price list for shipments and estimated delivery times can be viewed on this link.
If a package returns to its sender because the address indicated by the Customer is incorrect or incomplete or if a package is not claimed at La Poste or at a relay point, the delivery costs for returning the order are payable. client.
BELOVEDAY is exempt from any liability in the event of late delivery attributable to the carrier or to the conditions of transport.
The Customer must verify the non-degradation of his package by the carrier and in case of degradation, the Customer is required to notify it on the delivery note to request the possible reimbursement of his order, if the products are damaged.
6. Right of withdrawal and returns
The Customer has a period of fourteen clear days from the date of delivery to return the product (s), the return costs being the responsibility of the Customer. Once the returned item (s) have been received by the logistics department, the price of the product is then refunded within 10 working days by BELOVEDAY. However, if the returned products are incomplete, damaged, soiled, degraded or out of their original packaging, their refund will not be taken into account.
In the event that the Customer’s initial order exceeded 60 euros and he benefited from the free delivery but that by canceling or returning certain items, the amount of the order is below 60 euros, the BELOVEDAY company must invoice the delivery costs which will have been offered to him before the return or the cancellation of these articles.
To return a total or partial order, the Customer is required to inform BELOVEDAY, in writing, of the return of his order by email to the address: contact@beloveday.com by indicating the order number which will have been sent to him in advance by email at the order validation and by listing the name of the article (s) concerned.
He must return the package by registered mail with acknowledgment of receipt to the following postal address:
BEELOG
273 rue du Champs Garet
69400 ARNAS
If the customer does not send the package by registered mail, BELOVEDAY is exempt from all liability in the event of non-receipt thus resulting in non-reimbursement of the item (s).
Once the 14-day deadline has passed, any request for reimbursement will be refused.
In the event of proven non-conformity of the product or of a hidden defect, supported by evidence such as detailed photos of the product received within 48 hours of delivery, the BELOVEDAY company agrees to reimburse the return costs and to replace the defective product. a.s.a.p.
7. Data confidentiality
The personal data collected is used for the proper execution of the order and the proper functioning of the site and is in no case transmitted to third parties. The Customer can access the modification, rectification or deletion of his personal data by contacting the customer service of BELOVEDAY at the address:contact@beloveday.com. In accordance with Law 78-17 of January 6, 1978 relating to computers, files and freedoms, the processing of personal information collected on the Site has been declared to the National Commission for Informatics and Freedoms.
8. Litigation
BELOVEDAY cannot be held responsible for any abnormal use of the product.
The general conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.